Luna's Play Date

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Privacy Policy

Privacy Policy for Luna’s Play Date

Effective Date: 21/02/26

1. Introduction Welcome to Luna’s Play Date. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and look after your personal information when you visit our website (lunasplaydate.com) or use our services.

2. Information We Collect When you interact with us (e.g., by filling out our Waitlist or Contact forms), we collect the following information:

  • Identity Data: Your full name.

  • Contact Data: Your email address and phone number.

  • Pet Data: Your dog’s name, breed, age, size, sex, neutered status, behavioural traits, and any additional medical or care notes you provide.

  • Technical Data: Internet Protocol (IP) address, browser type, time zone setting, and standard website usage data via cookies.

3. How We Use Your Data We use your information strictly for legitimate business purposes, including:

  • To register you on our waiting list and contact you regarding availability.

  • To safely assess your dog’s suitability for our day care, kennels, or wedding chaperone services.

  • To ensure the health, safety, and welfare of your dog while in our care.

  • To communicate with you regarding bookings, updates, or emergencies.

4. Data Sharing and Third Parties We do not sell your data to any third parties. We may share your data only when necessary with:

  • Veterinary Professionals: In the event of a medical emergency involving your dog.

  • Service Providers: Such as our website host or secure cloud storage providers used to manage our business operations.

5. Data Security & Retention We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, or altered. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

6. Your Legal Rights Under UK data protection laws, you have the right to request access, correction, or erasure of your personal data. You also have the right to object to processing and request the transfer of your data. To exercise any of these rights, please contact us at hello@lunasplaydate.com.

7. Cookies Our website uses standard cookies to ensure it functions correctly and to help us improve user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Terms of Service (Website Use)

Effective Date: 21/02/26

1. Acceptance of Terms Welcome to the website of Luna’s Play Date (“we”, “our”, “us”). By accessing or using lunasplaydate.com (the “Website”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Website.

2. Purpose of the Website This Website is provided for informational purposes, to allow users to learn about our luxury doggy day care, kennels, and wedding chaperone services, and to facilitate contact and waitlist inquiries. Please note: Actual participation in any of our physical services is subject to a separate service agreement, pet assessment, and waiver, which will be provided to you directly.

3. Intellectual Property All content, materials, text, images, logos, and design elements on this Website are the property of Luna’s Play Date or its content suppliers and are protected by UK and international copyright laws. You may not reproduce, distribute, or modify any content from this Website without our express written consent.

4. Acceptable Use You agree to use the Website only for lawful purposes. You must not:

  • Use the Website in any way that violates any applicable local, national, or international law or regulation.

  • Attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.

  • Use our contact forms, waitlist forms, or email addresses to transmit spam, promotional materials, or malicious software (such as viruses or Trojans).

5. Accuracy of Information While we strive to ensure that the information on this Website (including service descriptions and pricing) is accurate and up to date, we make no guarantees regarding its completeness or accuracy. We reserve the right to modify, update, or remove content, services, or pricing at any time without prior notice.

6. User-Submitted Information When you submit information to us through our contact or waitlist forms, you agree that the information provided is accurate and truthful. How we collect, use, and protect this information is governed by our Privacy Policy.

7. Third-Party Links Our Website may contain links to third-party websites (such as social media platforms or payment processors). These links are provided for your convenience only. We have no control over the content or privacy practices of these external sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Limitation of Liability To the fullest extent permitted by law, Luna’s Play Date shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of, or inability to use, this Website. We do not guarantee that the Website will be secure, free from bugs, or uninterrupted.

9. Governing Law and Jurisdiction These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated “Effective Date”. Your continued use of the Website after any changes indicates your acceptance of the new terms.

11. Contact Us If you have any questions about these Terms of Service, please contact us at:

  • Email: hello@lunasplaydate.com

  • Address: Meadow Head Farm,
    Alma Place,
    Baxendan, BB5 2RR